Returns & Exchanges
Due to the perishable nature of our craft beverages and food items, all sales are final; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please review our step-by-step process below to resolve any issues with your Evil Genius shipment.
Inspect Your Delivery
Upon arrival, immediately check your package for any signs of leakage, breakage, or missing items to ensure your beer is in peak condition.
Document Issues
If you find a problem, take clear photos of the damaged product and the shipping label as evidence for our quality control team.
Contact the Lab
Email our support team within 48 hours of delivery with your order number and documentation to initiate a replacement or refund request.
Resolution Approval
Once our team verifies the claim, we will issue a credit to your original payment method or dispatch a fresh shipment of your favorite brews.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing